Crédit Agricole technologies & services – Label Program

Success story

Crédit Agricole’s “Digital Chapter” wishes to improve the quality of its digital products (web journey, mobile applications). The objective is twofold: to improve the user experience in branches and remotely, and to reduce environmental impacts.

Stakes

Unsatisfied users

because some applications are too slow

Too high data volumes

for agency networks

Environmental responsibility

to integrate into the process

An internal label to facilitate the transition

A banking application for the branch advisor must be simple and quick. Sober not to overload the agency’s internet connection, fast so as not to disrupt the relationship between the advisor and his client.
As for the environmental impact of IT, it no longer needs to be demonstrated. Improving the simplicity of the applications will allow us to start reducing this impact.

Results

Web and mobile Squads have their products easily assessed by the Greenspector Expertise and Measures Center
The label facilitates internal communication and emulation, progress is visible and encouraged

Methodology

Definition of evaluation criteria for tailor-made applications in relation to the challenges of the Client.

Integration into our Center of Expertise and Measures with defined work units and commitments.

About the GREENSPECTOR offer

I'm interested in Label Program!

Label Program

Improve your application portfolio and share progress

Together we define an “internal label” according to your own stakes
At each release of one of your apps, our Expertise and Measures Center runs a measurement campaign (see “App Scan” offer)
The result is translated into scores and labels which facilitate communication and emulation

Benefits

We assess the performance and efficiency of
your mobile and web applications

You have an overview of your whole portfolio to set your priorities

Service Center mode: managed SLA and Prices

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