Décathlon – Fleet Diag
Store advisers complain about the slowness of the customer reception and inventory business applications. Do I have to change the devices? Strengthen Wi-Fi? Redo business applications?
Identify the causes of slowness, to invest in the right subject
The proper functioning of a mobile IS is based on many factors: mobile terminal, business applications, back-end services, network infrastructure, etc. It is often difficult to know where a problem found in the field comes from.
Realization of a “Fleet Diag” campaign crossing:
3 smartphone models
2 stores with separate Wi-Fi architectures
2 critical business applications