Context
Measuring efficiency to prioritise the most impactful actions
The Digital Front Chapter at Crédit Agricole Technologies & Services develops applications for employees and 8 million customers.
Teams faced several concrete challenges:
The goal was therefore to better measure application behaviour to prioritise the most impactful actions.
- dissatisfied users because some applications were too slow;
- data volumes too high for branch network infrastructure;
- environmental responsibility to integrate into the product approach.
Results
An internal Smart'Use label to assess and improve products
- Web and mobile products are assessed and labelled through an internal efficiency label.
- Progress is encouraged through healthy competition between teams.
- Teams have concrete results to identify priority improvement levers.
Keys to success
What made the difference
Co-built labelling criteria
The criteria for the internal efficiency label « Smart'Use » were co-built then rolled out to Tribes.
A managed services model
Audits are performed on demand, in a managed services logic suited to team needs.
Direct access to results
Squads access Greenspector Studio to view their results, track indicators and identify actions to take.
A continuous improvement dynamic
The approach stimulates competition between teams and encourages continuous progress on web and mobile products.
Testimonial
Julien Azria speaks
« The solution provides very concrete results on the behaviour of our applications. This allows us to focus on the most impactful actions. Working on efficiency clearly leads to a more performant application. »
Visuals
The project in pictures
Your turn
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